K'Ching website cookie statement
Our K’Ching app hands out cookies when you use it. Yum, we love
biscuits! :-P The cookies we’re talking about are a bit different,
though. They’re little files placed on your computer, tablet or phone.
Cookies can do loads of funky stuff. They check your identity,
see how many cool kids use our website and more besides. We also use
them to make sure you have a great time using our K’Ching website
and app by remembering things you like. Some cookies stay on your
device. That means no need to enter the same details over and over
again. Nice!
Like to know more about cookies? See our full cookie policy
below. Ask your parents for help with anything you don’t understand.
We really want you to always get the most from using our
websites and applications (apps). That's why we like to tailor their
content to better fit your needs and preferences. We use various
techniques for this, including cookies, pixels, software development
kits, local storage and similar technologies (collectively referred
to below as 'cookies').
This cookie policy explains what cookies are, which ones we use,
how you can change your cookie preferences and how we protect your privacy.
Whenever we refer to 'We/us/our' in this policy, we mean one of
the entities listed in section 5 below.
1. What are cookies?
Cookies are small files that are stored on your computer, smartphone
or tablet when you visit a website or use an app. They contain
information like your preferred language for viewing a website, so you
don't need to switch languages every time you visit it.
The cookies we sometimes use are:
- Temporary (or session) cookies which are deleted when you
close the browser or app
- Permanent (or persistent) cookies
that remain until they expire or you delete them (persistent cookies
let us remember you when you come back to visit us, so you don't
have to log in again every time)
- First-party cookies used
by one of our domains
- Third-party cookies placed by other
domains outside our organisation
See our detailed cookie list for more details.
2. Which cookies do we use and why?
We use three types of cookies on our websites.
Strictly necessary cookies
These cookies make
mobile banking with us secure, ensure that our digital services work
correctly and give you a more convenient experience with us. We need
them for things like verifying your identity when you log in with us
or remembering your preferred language. Your consent is not required
for these cookies and you can't reject them as our digital services
won't work without them.
Analysis/Performance cookies
These cookies
collect information that helps us track how our digital services are
used and make them even better. They tell us things like how many
people use our digital services and for how long.
Other cookies
These include cookies that
recognise you in order to record your preferences or behaviour for
various purposes:
- Functionality cookies make browsing more enjoyable, like
ensuring that we don’t ask you to fill in a survey you’ve already
completed.
- Advertising and personalisation cookies collect
information about your browsing habits with the aim of offering you
advertising or content that may interest you.
- Tracking
cookies are used to track your behaviour on our websites and in our
apps.
- We use social media cookies to increase our relevance
and to measure the efficiency of our advertising campaigns on social
media platforms like Facebook, Instagram and LinkedIn
We may also use the data from other cookies for the purposes
referred to above for our own carefully selected partners that offer
banking and insurance products and services. An up-to-date list of
these partners can be found at www.kbc.be/partners.
See our detailed cookie list for more details.
3. How do you choose the cookies that we place?
We'll give you as much control as we can. Please note that if you
reject cookies, some parts of our digital services will be less
adapted to your needs and preferences.
The various options are given below.
- Websites
If you're visiting one of our
websites for the first time, you can accept or reject cookies.
If you wish to change this later, click 'Change cookie
preference'. - Apps
If you're using one of
our apps for the first time, you can accept or reject cookies.
You can always change this later under Menu before you
log into the app. Some of our apps also let you change this
after you log in. - Browsers
You can
disable cookies in your browser settings. Adjusting these
settings varies according to the type of browser. Check the help
feature of your browser or its user guide: Internet Explorer, Mozilla Firefox, Chrome and Safari.
Certain browsers allow you to choose not to be tracked by
websites ('Do Not Track'). We only consider our own cookie
mechanisms and do not support ‘Do Not Track’.
4. What about your privacy?
In any collaboration with third parties, we ensure that they can't
identify you from the data we collect using cookies.
When we collect personal data through cookies, we always do so in
accordance with our Data Protection Statement, which we recommend
reading. In it, you can read that we use data from cookies, for
instance, to create models and generate statistics that are
subsequently applied generically to you individually or your family,
or to other individuals.
We aim to fit our services as fully as possible to your needs and
preferences. That's why we add personal data collected using cookies
to information we already have on you. Conversely, we add a limited
set of data (including the type of customer you are, your age group
and your gender) from our systems to tailor our digital services to
you. We only do so if you consent to the use cookies.
If you have accepted cookies for our digital services, but change
your mind later:
- We'll stop storing new data from the moment you reject
cookies. If you change your cookie preference at a later time and
give consent for their use again, we’ll add the new data to the
previous data.
- We’ll continue to use the data already
stored if you have given your consent to the use of ‘personalised
information’.
Find out more about personalised information in our KBC Data
Protection Statement.
5. What companies does this cookie policy apply to and how can I get answers to questions and share feedback?
This cookie policy applies to the KBC group companies listed below.
The data controller for processing personal data depends on the
digital service that you access or use.
When you access a third-party website through our digital
services, their cookie policy applies. Our apps sometimes send you
to third-party websites, like when you buy 'Additional services'
using our Mobile app. In that case, the third-party's cookie policy
also applies and we'll inform you accordingly. As the third party's
own cookie policy applies, we recommend that you read their policy,
as well.
Contact our support services to get more help with questions and
share feedback. For complaints about exercising your rights, contact
our Complaints Management team. You can e-mail us, write to us or send
us a message online (including through our website, KBC Touch, Bolero
Online or our Bolero app).
If our Complaints Management team can't answer your question,
contact the relevant Data Protection Officer.
KBC Bank NV, Havenlaan 2, 1080 Brussels, Belgium - VAT BE
0462.920.226
First point of contact: Your KBC branch,
your KBC Insurance agent or mypersonaldata@kbc.be
Complaints Management:
Brusselsesteenweg 100, 3000 Leuven or complaints@kbc.be
Data Protection Officer:
KBC Bank NV, Group Data Protection Unit (Group Compliance), Havenlaan
2, 1080 Brussels, or dataprotection@kbc.be
CBC Banque SA, Avenue Albert Ier 60, 5000 Namur, Belgium -
VAT BE 0403.211.380
First point of contact: Your CBC
branch, your CBC Insurance agent or gps@cbc.be
Complaints Management: Avenue
Albert Ier, 60, 5000 Namur of gestiondesplaintes@cbc.be
Data Protection
Officer: CBC Banque, Data Protection Officer (Group Compliance),
avenue du Port 2, 1080 Bruxelles or dataprotection@kbc.be
KBC Insurance NV, Professor Roger Van Overstraetenplein 2,
3000 Leuven, Belgium - VAT BE 0403.552.563
First
point of contact: Your KBC branch, your KBC Insurance agent or mypersonaldata@kbc.be
Complaints Management:
Brusselsesteenweg 100, 3000 Leuven or complaints@kbc.be
Data Protection Officer:
KBC Bank NV, Group Data Protection Unit (Group Compliance), Havenlaan
2, 1080 Brussels, or dataprotection@kbc.be
KBC Group NV, Havenlaan 2, 1080 Brussels, Belgium - VAT BE
0403.227.515
See points of contact for KBC Bank NV or CBC
Banque SA.
KBC Asset Management NV, Havenlaan 2, 1080 Brussels,
Belgium - VAT BE 0469.444.267
Complaints
Management: opr.am@kbc.be
Data Protection Officer: KBC
Asset Management NV, Complaints Officer (Company Risk Department),
Havenlaan 2, 1080 Brussels or dataprotectionkbcam@kbc.be
KBC Fund Management Ltd., CPPI Team Sandwith Street,
Dublin 2, D02 X489, Ireland - VAT 450585
Complaints Management: Complaints Officer, KBC Fund Management
Ltd., Sandwith Street, Dublin 2, D02 X489, Ireland or kbcfm.complaints@kbcfm.com
KBC Securities NV, Havenlaan 2, 1080 Brussels, Belgium -
VAT BE 0437.060.521
Data Protection Officer: KBC
Securities, Data Protection Officer, Havenlaan 2, 1080 Brussels or
compliancegroup@kbcsecurities.be
KBC Autolease NV, Professor Roger Van Overstraetenplein 5,
3000 Leuven, Belgium - VAT BE 0422.562.385
First
point of contact: drivercare@kbcautolease.be
Complaints
Management: complaints@kbc.be
Data protection Officer:
KBC Autolease NV, Data Protection Officer, Prof. R. Van
Overstraetenplein 5, 3000 Leuven or dataprotection@kbcautolease.be
KBC Lease Belgium NV, Brusselsesteenweg 100, 3000 Leuven,
Belgium - VAT BE 0426.403.684
First point of contact:
Your KBC branch, your KBC Insurance agent or mypersonaldata@kbc.be
Complaints Management:
Brusselsesteenweg 100, 3000 Leuven or complaints@kbc.be
Data Protection Officer:
KBC Bank NV, Group Data Protection Unit (Group Compliance), Havenlaan
2, 1080 Brussels, or dataprotection@kbc.be
6. Conclusion
We may change this cookie policy at any time going forward; only the
most recent version applies. We'll also inform you when there are
important changes and will ask for your consent if necessary.
(Last updated on 29 February 2020)